Some years ago The Property Review Program established the Donal A. Dermody White Glove Award. This is an annual award that selected properties receive when our inspection indicates outstanding housekeeping. The plaque awarded for this distinction is displayed prominently in the “lobby” area of the establishment. Of course, I was flattered that this prestigious award carried my name. However, I must admit that I often wondered why my name should be attached to this honor. [click to continue…]
During September 8-11, the Superior Small Lodging Association (SSLA) held its Annual Conference in St. Petersburg/Clearwater, announcing the 2012 Donal A. Dermody White Glove Award winners. The award reflects a perfect inspection score of 100% for Housekeeping as well as meeting all other hotel inspection standards as scored by PRP auditors.
Speakers were energetic, informative, and their messages were inspiring. Conferees received some information that was new, as well as validation of what has always been true for SSLA.
Here are our take-away notes of the ‘new and true’ for SSL: [click to continue…]