Consultation & Training

Services recognized as the inspection process, established in the late 1980’s, evaluate every aspect of an operation that influence guests’ satisfaction.

Key Standard Elements we assess are:

Physical Environment: The appearance and the condition of exteriors/interiors, specifically addressing cleanliness, housekeeping, wear, security, safety, comfort and scale are evaluated.

Guest Contact: The professionalism, appearance and attitude, promptness and response, and overall staff performance are evaluated.

Cruise Passenger Experience: The PRP Inspection for Cruise Ships measures elements that influence a guest’s satisfaction as part of the inspection process:

  • Pre-Embarkation
  • Embarkation
  • Guest Accommodations
  • Steward/Stewardess Service Skills
  • Public Areas
  • Reception Desk
  • Tour Excursion Desk/Excursions
  • Casino
  • Boutique/Gift Shop
  • Computer/Business Center
  • Library/CD/DVD Facility
  • Deck Hands & Engineers
  • Social and Event Programs
  • Recreational Water (Swimming Pools, Spas, Etc.)
  • Poolside Bar & Food
  • Café(s)/Veranda(s) Restaurants
  • Dining Room
  • Room Service

Delivery of Product/Service: The suitability of the layout and amenities, quality, choice, and presentation of the product/service, and price value are evaluated.

 

CONSULTING SERVICES

Typically, the Property Review Program is utilized by businesses to ensure that their product/service represents consistent and predictable quality standards to guests. Consulting Services also provided include:

MARKETING

  • Research
  • Advertising and promoting
  • “Trip Reviews” e-campaigns
  • Mystery Shopping
  • Quality Functional Deployments
  • Destination Branding Techniques
  • E-Commerce

OPERATIONS

  • Housekeeping
  • Turnkey Facility Management/Conceptual Design and Improvements
  • Risk Management
  • Resource/Conservation Management
  • Inn Sitting

FINANCE

  • Revenue Management
  • Cost Controls
  • Asset Management
  • Feasibility Studies

GUEST SERVICES

  • Service Standards
  • Lifestyle Services
  • Food and Beverage Service Development
  • Satisfaction Survey