Consultation & Training
Key Standard Elements we assess are:
Physical Environment: The appearance and the condition of exteriors/interiors, specifically addressing cleanliness, housekeeping, wear, security, safety, comfort and scale are evaluated.
Guest Contact: The professionalism, appearance and attitude, promptness and response, and overall staff performance are evaluated.
Cruise Passenger Experience: The PRP Inspection for Cruise Ships measures elements that influence a guest’s satisfaction as part of the inspection process:
Delivery of Product/Service: The suitability of the layout and amenities, quality, choice, and presentation of the product/service, and price value are evaluated.
Typically, the Property Review Program is utilized by businesses to ensure that their product/service represents consistent and predictable quality standards to guests. Consulting Services also provided include:
- Advertising and promoting
- “Trip Reviews” e-campaigns
- Mystery Shopping
- Quality Functional Deployments
- Destination Branding Techniques
- Turnkey Facility Management/Conceptual Design and Improvements
- Risk Management
- Resource/Conservation Management
- Inn Sitting
- Revenue Management
- Cost Controls
- Asset Management
- Feasibility Studies
- Service Standards
- Lifestyle Services
- Food and Beverage Service Development
- Satisfaction Survey